Return Policy for Digital Helpers LLC’s Mesha London Online Store
At Mesha London, part of Digital Helpers LLC, we take pride in the craftsmanship and quality of our luxury handmade leather products. Your satisfaction is our top priority, and we are committed to ensuring you are happy with your purchase.
Return Eligibility
- Custom-Made Products: Since our products are bespoke and personalized, they are non-returnable and non-refundable unless they arrive damaged or defective.
- Non-Custom Products: Non-personalized items may be returned within 14 days of receipt, provided they are unused, in their original condition, and include all packaging.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or provide a refund once the issue is verified.
Return Process
- Contact our customer service team at +44 7916004454 with your order details and the reason for the return.
- If eligible, we will provide you with a return authorization and instructions.
- Customers are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
Refunds
Refunds are processed once we receive and inspect the returned item. Refunds will be issued to the original payment method and may take up to 10 business days to appear, depending on your payment provider.
Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return it (if eligible) and place a new order.
Contact Us
For any questions or concerns regarding our return policy, please reach out to our support team. We’re here to help!
This policy is designed to ensure transparency and maintain the high standards you expect from Mesha London.
